Luna Rose only provides Online Store Credit for Full Priced items returned within 10 days of the arrival of the package. There will be NO refunds put back on the original method of payment. Store credit will be issued through a promo code after return is received. Store credits will not include the cost of shipping.
Returns/Exchanges MUST be approved by Luna Rose prior to being sent back. To initiate a return, please send an email to lunaroseboutique@yahoo.com including your name and order number. We will respond to all return inquiries within 48 hours. If an item is approved for return, we will provide a return address to include on your package. If you send an item back that was not approved for return, you will be charged to have the item returned back to sender.
Luna Rose does not cover the cost of return shipping; you will have to ship your item(s) back at your own expense. Please note, returns may take 2-3 business days to process from date of arrival. When returning, please securely pack and seal return items with the invoices included in an appropriate Shipping box or envelope as we are not liable for packages, we do not ship ourselves.
Returns/exchanges are only valid on full priced items. Full priced items must be unwashed, unworn, and unaltered with original tags still attached. Items must also have no evidence of makeup stains, self tanner, deodorant marks, dog hair, perfumes, or cigarette smoke.
We will NOT accept a return or exchange on any items where a discount is used. This include and is not limited to store sales, influencer codes, and marketing discount codes.
ALL ITEMS LISTED BELOW ARE FINAL SALE & NOT ELIGIBLE FOR RETURNS OR EXCHANGES:
Any item purchased on sale (website sale, marketing discount, influencer discount, etc)
All items after 10 days of delivery
* IF YOUR ITEM ARRIVES DAMAGED, YOU HAVE 5 DAYS UPON THE ARRIVAL TO CONTACT US IN REGARDS OF THE DAMAGE. IF IT IS AFTER 5 DAYS OF ARRIVAL WE WILL NOT REPLACE/REIMBURSE.
Please feel free to contact us directly via email or social media regarding sizes. We are more than happy to assist you with any questions!